Currently, purchases on Finay cannot be canceled or refunded. This is due to the nature of blockchain technology, which provides a secure and transparent system where each transaction is permanently recorded. Once an NFT or media item is purchased, it is registered on the blockchain, creating a tamper-proof record that verifies ownership and ensures authenticity. This process benefits both buyers and sellers by safeguarding transactions and eliminating the possibility of altering or reversing them.

Blockchain technology’s structure protects the value and integrity of each NFT and digital asset, but it also means transactions are final. While refunds aren’t possible, Finay is here to help if you experience any issues with a purchase. Please contact us at info@finay.com, and our support team will review your case to ensure a fair and positive experience.